TERMS & CONDITIONS

Last Updated 14 April 2021

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Mood Pants reserves the right to amend these Terms and Conditions continuously and we therefore advise you to read them regularly.

PERSONAL DATA

Mood Pants wants to ensure that the information you share with us is maintained safely and securely on the internet. These terms and conditions cover how we use your personal information. When you join our mailing list, we ask you for some personal information, including your name and email address.

Mood Pants uses this information to fulfil our commitments and provide you with the benefits, services and promotions we have on. When you enter your personal information and submit it to MOOD PANTS you consent to granting MOOD PANTS use of this information for the stated purpose.

You are entitled to request this information from MOOD PANTS at any time, and we will delete it at your request.

INFORMATION STORAGE

MOOD PANTS uses a number of safety precautions to protect your personal information from unauthorized use. MOOD PANTS does not accept responsibility for the accuracy of the information you submit.

DISCLOSURE

MOOD PANTS only uses your personal information for administration and marketing purposes.

MOOD PANTS will not disclose your personal information, including your email address, to any third party. MOOD PANTS do not give other companies access to your registered information.

When you join our mailing list, you agree to receive our newsletter. MOOD PANTS uses the information you enter to send out the newsletter.

THE NEWSLETTER

The newsletter will be sent to the email address you provided when you signed up. It is your responsibility to update your personal details, including your e-mail address.

If you no longer wish to receive the newsletter, you can unsubscribe at any time by using the link in the newsletter or go to My Page on the MOOD PANTS website and unsubscribe.

MOOD PANTS reserves the right to terminate your MOOD PANTS newsletter subscription if you do not comply with these Terms and Conditions.

MOOD PANTS makes reservations for printing errors, price changes and sold-out goods.

DISCOUNT CODES

From time to time, we may offer promotion codes which may apply to any, or certain specified purchases made through MOOD PANTS

Each Promotion Code will be subject to specific terms & conditions which will be specified at the time the promotion code is issued (including the length of time to use the code).

Only one promo code can be used against an order at any one time.

A promotion code cannot be applied to an order after that order has been placed. Please ensure you enter code at checkout and click apply code.

If the promotion code has expired, you won’t be able use it.

Unfortunately, we cannot accept any responsibility once we have given you a promotion code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the promotion code being cancelled.

If a promotion code offered on moodpants.co.uk cannot run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the promotion code, we reserve the right to cancel, modify or suspend the promo code.

Promotion codes are non-transferable and cannot be exchanged for cash. If you receive a promo code, it can only be used by you on your own MOOD PANTS account for the purpose for which it was issued. You must keep it confidential and only use it for making your own orders. Don’t pass your code directly on to others or make it available to others unless instructed to do so (for example, posting it on social media or on a forum). If we believe that at the point of purchase or retrospectively you are abusing the use of promo codes in any way (e.g. selling them to others), we reserve the right to cancel your promo code or suspend/close your account without letting you know beforehand.

DELIVERY

Where applicable, the cost of your delivery will clearly be displayed and included in the ‘Total Cost’.

GIFT CARDS

If you are purchasing a MOOD PANTS gift voucher as a present, please double check the delivery address/email address you enter is correct. Please note it is your responsibility to do so and unfortunately, we cannot be held responsible if a gift voucher is used by someone other than the recipient if the email address entered is incorrectly. In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery.

We’re can’t accept any responsibility for stolen, lost or deleted gift vouchers.

Once you’ve made your purchase, we’ll dispatch your gift vouchers as soon as payment has been cleared. We cannot be responsible for any delays, no matter how they are caused.

For gift cards that are sent via email, from time to time, these may get pulled into spam or junk filters, so ask the recipient to check these filters if the gift card has not been received. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, capacity of the recipient’s mailbox or any other factors outside of our control.

Gift cards can only be redeemed when you place your order using the currency in which they were initially purchased.

You may use more than one purchased gift voucher on a single order.

Gift cards can be used in conjunction with certain other promotional and discount codes depending on the rules of the specific code.

Gift cards cannot be used to purchase other gift cards.

If the value of your purchase is less than the value of the gift card, your total will be deducted and the remaining balance can be redeemed when you next make a purchase. If your order exceeds the value of the gift card, you can pay the remaining balance using another payment method e.g. PayPal or Credit Card.

If you return or cancel a MOOD PANTS order and a gift card was used as full payment, your refund will be issued to you in the form of a gift card. There will be no monetary exchange for returned or cancelled orders made with gift vouchers (this does not affect your statutory rights).

If you part return or cancel a MOOD PANTS order and a gift card was used as part payment, the equivalent refund by way of money spent and gift cards will be issued to you in that order.

HOW CAN YOU CONTACT US ABOUT OUR TERMS & CONDITIONS

If you have questions or comments about our terms and conditions, you may email us at zoeandluke@moodpants.co.uk or by post to:

Mood Pants Ltd

12 Poplar Avenue, Luton,
Bedfordshire,
LU3 2BP, UK