PRIVACY POLICY

Last Updated 14 April 2021

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MOOD PANTS is fully committed to protecting the privacy of our site visitors and customers. The MOOD PANTS team are customers themselves of other internet sites and fully appreciate and respect the importance of privacy over the internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be delivered to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

SITE SECURITY

MOOD PANTS acknowledges that we gather information about our customers. We have prepared this statement to demonstrate our commitment to keeping all information gathered about our members absolutely confidential.

DATA PROTECTION ACT

MOOD PANTS holds information on members in accordance with the provisions of the Data Protection Act 2018, and will adhere to any other relevant future legislation in this area. Under this legislation, members can obtain a copy of all information which MOOD PANTS has on its databases in relation to them.

USE OF INFORMATION

MOOD PANTS only holds and uses personal information to provide additional services to our customers. These services include, but are not restricted to; making payments easier by holding delivery and contact details, issuing reminders and gift suggestions for birthdays and other occasions, and tailoring bargain notices and other portal content to members individual preferences. To this end, information collected on members will only be used by use to provide better service and will not be disclosed to any third party without prior consent being obtained from the member or members concerned.

HOW LONG DO WE KEEP YOUR INFORMATION

MOOD PANTS only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 1 year.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

THIRD-PARTY WEBSITES

This Sites may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Sites. You should review the policies of such third parties and contact them directly to respond to your questions.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES

MOOD PANTS may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

What is a cookie?

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on a future visit. These types of files do a number of different jobs, such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you.

How do cookies help you?

Identifying you when you sign – in to our site. This allows us to provide you with product recommendation, display personalised content, and recognise you as a unique customer, not just a number.
Keeping track of your specified preferences. This allows us to honour your likes and dislikes, such as whether or not you would like to see interest based advertisements
Keeping track on the items stored in your shopping basket
Conducting research and diagnostics to improve your experience and MOOD PANTS’s content, products and services.
Preventing fraudulent activities
Improving security

Can I enable or disable cookies?

Yes, you have the ability to accept or decline cookies by modifying the settings in your browser. But, by disabling cookies you will not be able to get the most out of your time on moodpants.co.uk.

DO WE MAKE UPDATES TO THIS POLICY

MOOD PANTS may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU

Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request. We will respond to your request within 30 days.

HOW CAN YOU CONTACT US ABOUT THIS POLICY

If you have questions or comments about this policy, you may email us at zoeandluke@moodpants.co.uk or by post to:

Mood Pants Ltd

12 Poplar Avenue, Luton,
Bedfordshire,
LU3 2BP, UK