Returns Policy | Mood Pants, Novelty Ladies Underwear

Returns Policy

Mood Pants reserves the right to amend these Terms and Conditions continuously and we therefore advise you to read them regularly.

If you wish to return any items purchased online at www.moodpants.co.uk please follow the following steps:

  1. If you wish to return an item, you must return to the address detailed on your invoice. The item(s) must then be returned within 14 days of invoice date.
  2. All items must be returned in unused (re-saleable) condition.
  3. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned obtaining a proof of purchase and by registered post only. We cannot be held responsible for any item returned to us in any other way.
  4. Please allow 14 working days from the date of your return for your refund to be processed.
  5. The returns address is: Mood Pants, 12 Poplar Avenue, Luton, LU3 2BP

Please follow the same procedures as above. However, if the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge providing there is no evidence of the goods being damaged after delivery.

Please note, we offer a 3 month guarantee and goods that have been considered faulty outside of this period will not be subject to a refund.

The returns address is: Mood Pants, 12 Poplar Avenue, Luton, LU3 2BP

By returning any pair of Mood Pants for an exchange you are responsible for postage costs, please enclose a cheque for £3 if you are posting back to the UK and £6.99 for outside the UK with your order.

The returns address is: Mood Pants, 12 Poplar Avenue, Luton, LU3 2BP

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.