Frequently Asked Questions | Mood Pants, Funny Ladies Underewear

Frequently Asked Questions

Mood Pants reserves the right to amend these Terms and Conditions continuously and we therefore advise you to read them regularly.

Once you have submitted your order, you will be taken to the order confirmation page which you can print for your records. You will also receive and e-mail confirmation, usually within minutes. Please check that all details are correct. If not please contact us immediately.

We will attempt to communicate with mail order customers by email. All relevant information about your order will be sent to the email address you have provided to us.

You can cancel your order at any point up to the completion and shipment of your order. Please contact us at: zoeandluke@moodpants.co.uk within 24 hours and we will confirm cancellation. Please make sure you include your full name, your order number, and a clear declaration that you wish to cancel the order in your message to us.

If your order has already shipped, you can return your purchase to us in accordance with our return policy.

All prices given on moodpants.co.uk include VAT unless otherwise is stated. No discount will be given on products where VAT is not chargeable. Mood Pants reserves the right to amend our prices to reflect any changes in VAT that may occur.

We accept online payment in a secure environment by credit card and Paypal. We currently accept Visa Credit/Debit, MasterCard, Maestro, Delta, and Switch. All transactions are shown in UK £ sterling.

Please note that we only accept credit cards from countries where we ship.

For your safety and security we require you to enter your Card Verification Number (CVN) when paying by Credit Card.

We use a simple and secure payment gateway service via Sage Pay, so you can shop with us safe in knowledge that your transactions are 100% secure.

At this moment in time we are currently unable to accept cash, cheques or postal orders.

No, unfortunately not at this time.

Card payments can be declined for a variety of reasons:

Is your card out of date?

Have you entered your details correctly?

Did you enter your credit card’s correct three-digit CVC code on the back?

If the problem persists please contact your bank or credit card issuer.

Unfortunately, we are unable to apply any discounts after your order has been placed on site.

Packages sent via regular postal service do not carry tracking numbers so cannot be tracked once they have left us.

Please can we ask that you allow 5 business days for an order being delivered within the UK, 10 business days for an order being delivered within Europe and 15 business days for an order being delivery to any other country, before contacting us to advise that you have received your item.

Orders that are returned to us due to an incomplete or incorrect address provided will not be returned to you and will only be re-sent at the your expense. Additionally orders that are abandoned by you for any reason will not be returned to you and will only be re-sent at your expense.

If you are experiencing problems when trying to apply a promotion code on the check out page please contact us zoeandluke@moodpants.co.uk prior to placing your order and we will assist you as quickly as possible.