FAQs

Last Updated 14 April 2021

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Mood Pants reserves the right to amend these FAQs continuously and we therefore advise you to read them regularly.

FAQs

Once you have submitted your order, you will be taken to the order confirmation page which you can save for your records. You will also receive and e-mail confirmation, usually within minutes. Please check that all details are correct. If not please contact us immediately.

Card payments can be declined for a variety of reasons:

Is your card out of date?

Have you entered your details correctly?

Did you enter your credit card’s correct three-digit CVC code on the back?

If the problem persists please contact your bank or credit card issuer.

We are unable to apply any discounts after your order has been placed on site.

Packages sent via regular postal service do not carry tracking numbers so cannot be tracked once they have left us.

Please can we ask that you allow 5 business days for an order being delivered within the UK, 10 business days for an order being delivered within Europe and 15 business days for an order being delivery to any other country, before contacting us to advise that you have not received your order.

Orders that are returned to us due to an incomplete or incorrect address provided will not be returned to you and will only be re-sent at your expense.

If you are experiencing problems when trying to apply a promotion code on the checkout page please contact us prior to placing your order and we will assist you as quickly as possible.

HOW CAN YOU CONTACT US ABOUT OUR FAQs

If you have questions or comments about our FAQs, you may email us at zoeandluke@moodpants.co.uk or by post to:

Mood Pants Ltd

12 Poplar Avenue, Luton,
Bedfordshire,
LU3 2BP, UK